Pop n Dangle Return and Refund Policy

At Pop n Dangle, we strive to create high-quality handmade leather jewelry that you'll love. However, if you're not completely satisfied with your purchase, we're here to help.

Returns

  1. Eligibility:

    • Items must be returned within 30 days of the purchase date.
    • The item must be unused, in its original condition, and with all original packaging.

  2. Non-returnable Items:

    • Custom or personalized items.
    • Items purchased on sale or clearance.
    • Earrings due to hygiene reasons.

  3. Return Process:

    • Please contact us at [jen@popndangle.com.au] to initiate a return.
    • Provide your order number, item(s) being returned, and the reason for the return.
    • We will provide you with a return address and any additional instructions.

Refunds

  1. Eligibility:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  2. Processing:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, typically 5-10 business days].

  3. Partial Refunds:

    • Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.

Exchanges

  1. Eligibility:
    • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email/contact information].

Shipping

  1. Return Shipping Costs:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  2. Shipping Time:

    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  3. Lost or Damaged Returns:

    • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

Contact Us

If you have any questions about our return and refund policy, please contact us at [jen@popndangle.com.au].